Frequently Asked Questions

General

For your convenience, our Lakewood locations are currently open 24 hours a day. Click the “locations” tab to see other location hours.

We have six locations located throughout Lakewood, Westgate, and Jackson as well as in Baltimore and the 5 Towns.

We have regular personal kiosks, couple kiosks, private zoom kiosks, private plus kiosks, and “open” kiosks for people who want to use the internet in a more exposed environment. 

Kashrus

Yes. We are under the hasgacha of the TAG of Boro Park. All internet filtering is managed by them and we do not have any control to unblock any website.

We consult with local rabanim as well if any shailos arise.

All our locations are being monitored and recorded at all times by live video cameras. Computer screens may be accessed at any time by our manager or mashgiach to ensure the internet is being used responsibly.

For any issue regarding internet abuse, you should speak to a rebbe or rav on how to proceed. There are organizations like “guard your eyes” to help people anonymously. Al pi haskamas rabonim, we have the option to lock your account to more exposed and public computers if you wish. All inquires will be confidential.

Filters & Website Access

We offer Techloq managed by TAG of BP as well as Netfree.

Each filter has it’s maalos.

Techloq is our standard filter wich gives you more access to websites.

Netfree is a higher level of filtering in which all images are screened by a human. Due to the higher level of filtering, Netfree computers tend to be slower.

Click here to see how to access blocked websites.

Billing

Unless you bought an unlimited plan, No. However we may close an account that has not been active for 3 years or more.

Yes. Even though you buy a specific amount of minutes, the time on these computers run faster. 

Sure. Please send us an email at [email protected] or use the contact link above.

Printing

Each page costs 15 cents. If you buy a print package it will be 10 cents.

The cost of printing is deducted automatically from your time balance.

  1. Check that the printer has paper and toner and there are no error messages on the printer. If there is an issue reach out to the manager.
  2. Check that when you press print the destination is set to “Brother MFC-L5705” and not to “Print to PDF” or any other printer.
  3. Check around the printer if someone moved your print or placed it in the “Unclaimed Papers” drawer next to the printer.
  4. If you still can’t find your prints, try printing again. You can always reach out to us for a refund.

The printer is set to print double sided. To return to regular, click more options when you press print and uncheck “print on both sides”.

Scanning

If you are using the kiosks befor or after your scan then all your scans are free. If not, we charge $1 per scan for Scan to USB and Email.

In the Clifton Avenue Mens Location you can use the “Scan to Email” scanner to scan to your email.

In all other location, follow the steps below.

1) Place your document in the scanner

2) Click the Start menu on your computer

3) Type Windows Fax and Scan and press enter

4) Click “new Scan”

5) Click the printer and press okay

6) Press “scan”

Currently, we only have scan to email in our Clifton Avenue Mens location. We hope to add this feature to other locations in the future.

Faxing

We offer two options to send faxes. Either through the computer or from the printer. For step by step instructions for both options click here.

Have a question? Reach out here.